What we collect and why
Name, phone number, and login information are required in the BDTwin App; with these, creating an account, secure sign-in, and assistance are easier.
Many Dhaka users look for bKash or Nagad support, so usage patterns, device type, and page load data are also observed to keep the site fast.
General information
Browser, language, and how long you stay on a page—this data helps quickly find the relevant parts among 525+ contents.
New users should use the BDTwin Register page, and returning users can log in safely with BDTwin Login.
What we do not do with your data
We do not sell your information to others, nor send unnecessary messages or unknown tracking.
We only keep what is needed to run the service, so even when using bKash, Nagad, Rocket, personal information does not spread unnecessarily.
Restricted access
Data access rights are limited; the support team only views the necessary parts, and only to assist.
Separate security layer
Login data and account notes are kept separate; this reduces risk and speeds things up.
No unnecessary use
We do not create profiles from your data for other uses.
What cookies are, and how cookies are used in the
Cookies are small files that remember which language you chose, which page you opened, and whether you remain logged in.
On many sites cookies break; here the aim is the same: pages load quickly and reduce hassle on subsequent visits.
Who sees your data
Only the internal teams see it; support, security, and technology have restricted access as needed.
If someone from Dhaka or Chittagong asks a question, support ticket information is looked at first; it is not unnecessarily shared with anyone outside.
Support Team
They help with account verification, BDTwin Login issues, and questions related to the BDTwin APK.
Security Team
If abnormal sign-ins, device changes, or risk signals are detected, they take action.
Technology System
System logs are kept, but there are no private conversations there, only to keep the service running.
How long we keep data
We keep data as long as needed; old logs, inactive sessions, and expired records are looked at separately.
When an account is closed, some records may not remain for more than 30 days; for security and legal needs, limited parts may stay longer.
Your rights
You can view your data, correct it, and delete some information; you can also see from which device you logged in.
Users may disable cookies, but some features may run slowly; for secure use of the BDTwin App, it's best to align the settings.
Right to rectify
If name, number, or email is incorrect, you can request a change.
Delete Request
After account closure, specific records can be deleted upon request.
Cookie Control
Tracking can be limited from browser settings; this prioritizes your preferences.
Talk to us about privacy
If something isn't clear, contact support; you can send questions from the BDTwin Contact page, and the BDTwin Help section also has answers.
Many Bangladesh users send messages at night; the team still responds step by step, so the matter stays small and work goes faster.
In short: BDTwin App has transparency about your privacy, data protection, and cookie control; this policy remains in effect when using BDTwin Login, BDTwin APK, and BDTwin Register.